Here’s the Tea (and the Tint)
Product FAQs
Are your products vegan and cruelty-free?
A: Yes! Every Nina’s Makeup formula is 100% vegan and cruelty-free. We never test on animals, ever.
What is BareComfort™ Base?
A: It’s our signature blend of skin-loving oils and breathable pigments, designed to feel weightless, hydrating, and glow-forward. Every product is powered by it, because makeup should feel like skincare.
Are the products safe for sensitive skin?
Absolutely. All of our formulas are dermatologist-tested and made without parabens, gluten, or harsh ingredients. If you’re extra sensitive, we always recommend a patch test first.
What’s the finish like?
- Lip Oil → Glossy, juicy, non-sticky
- Matte Lip Stain → Soft-matte with a blurred edge
- Liquid Blush → Dewy, second-skin glow
All formulas are buildable, blendable, and made to feel like you’re wearing nothing.
Are your shades universal?
Yes! Our shades are curated to flatter a wide range of skin tones. Whether you're into soft neutrals or a pop of color, we’ve tested and selected shades that show up and blend beautifully on real skin.
Do you offer virtual try-on?
Yes! We’ve got a camera-powered try-on tool so you can see every product on you before committing. Look for the “See It On You” button on each product page.
How long do the products last once opened?
All Nina’s Makeup products have a 12-month shelf life after opening. We recommend storing them in a cool, dry place, and using them often. 😉
Shipping & Returns
How do I place an order?
To place an order, browse the products, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details to complete the purchase.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), and other secure payment options displayed at checkout.
Do you ship internationally?
Please note, Nina's Makeup is not able to ship to the countries listed below in the meantime:
Restricted Countries
- Malaysia
- Indonesia
- Italy
- Japan
- Mexico
- Portugal
- Russia
- Saudi Arabia
- Spain
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- Vietnam
- Egypt
- Belize
- Argentina
Can I cancel my order?
Yes, you may cancel your order as long as it has not been shipped or entered the production stage. To request a cancellation, please contact us as soon as possible at support@ninasmakeup.com.
I have entered an incorrect address. What do I do now?
If you provided an incorrect address, please notify us immediately at support@ninasmakeup.com. If the shipment is returned due to an insufficient address, you will be liable for reshipment costs once an updated address is confirmed.
No Refunds for Failed Deliveries: Shipments returned due to incorrect addresses or failed delivery attempts are not eligible for a refund.
Why was my payment declined?
Payment may be declined due to insufficient funds, incorrect card details, or bank security restrictions. Verify your information and try again or use an alternative payment method. If issues persist, contact your bank or payment provider.
I just placed an order, when will it ship?
Some remote locations may require additional delivery time:
5-8 business days
7-11 business days
Please note: Shipping times are estimates and may vary based on the courier, weather conditions, or other transit factors. Shipping times are subject to change without prior notice.
Please note that international shipments may occasionally experience delays, especially for larger orders, due to customs clearance processes. While these instances are rare, they are unfortunately beyond our control. We appreciate your understanding and patience as your order clears customs to ensure smooth delivery.
For further assistance, please contact our support team at support@ninasmakeup.com.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also track your order by using the "Track Your Order" link on our website.
Why isn’t my tracking information updating?
Tracking information can sometimes take 1-2 days to update after your order has shipped. If there are no updates after 7 business days, please contact us for assistance.
What should I do if my order is delayed?
Tracking updates can be delayed. If there are no updates for more than 10 business days, contact support@ninasmakeup.com for assistance.
What happens if my package is lost or stolen?
If your package is lost in transit, contact support@ninasmakeup.com. They will coordinate with the carrier to locate it or provide a replacement. However, they are not responsible for packages that are stolen after delivery.
For any issues with your order, we will process a replacement or store credit only. A refund to the original payment method is not available.
What if my package says delivered but I didn’t receive it?
If the shipping address is correct and the carrier marks the package as delivered but you haven’t received it, we are unable to offer a reshipment or refund. We recommend checking with household members, neighbors, or your local post office for more information. If the package is still missing, please contact the carrier for further assistance. For further assistance, please contact our support team at support@ninasmakeup.com.
For any issues with your order, we will process a replacement or store credit only. A refund to the original payment method is not available.
Do you accept returns? What if there is an issue with the item?
Returns are only accepted for damaged or faulty items. Contact support@ninasmakeup.com within 7 days of receiving your order to initiate a return. If you receive a defective or damaged item, contact support@ninasmakeup.com within 7 days of delivery with your order number and photos of the issue. They will provide return instructions.
If your return request is approved, a store credit will be processed. No refund to the original payment method will be processed at this time.
How can I return an item that is defective or damaged?
Contact support@ninasmakeup.com within 7 days of receiving your order, including your order number and photos of the defective or damaged item. Please wait for return approval and instructions before sending the item back.
What if I received the wrong item?
If you receive an incorrect item, contact support@ninasmakeup.com within 7 days of delivery with your order number and photos of the item received. They will arrange for the correct item to be sent or provide an appropriate resolution.
Who is responsible for the return shipping costs?
For any returns where Nina's Makeup is at fault, we will provide a return label and instructions to the customer. For other reasons, the customer will be responsible for the shipping cost plus the restocking fee.
For clarification, contact support@ninasmakeup.com.
Do you offer discounts or promotions?
Yes! We occasionally run sales and promotions. Subscribe to our newsletter or follow us on social media for the latest deals.
I have a question that wasn't answered, how to contact your support team?
For any additional questions, contact our support team at support@ninasmakeup.com.
Please note that policies and procedures may change. For the most current information, refer to shoptkdeals.com or contact our support team directly.
