Refund policy
Holiday Return Policy
Items purchased between November 1 and December 24 are eligible for extended holiday returns. All qualifying items may be returned or exchanged until January 15.
To be eligible, products must be unused, in original condition, and include all packaging and tags. Final sale items, discounted items, and personalized products are not eligible for return.
Our regular return policy resumes for orders placed on or after December 25. To submit a return under our Holiday Return Policy, please get in touch with our team at support@ninasmakeup.com.
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Returns Policies
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for exchange or report product issues.
To be eligible for a return, your item must be in the same condition you received it in. If the product is inspected and found defective, we will gladly exchange or replace it.
To initiate a return, please get in touch with our team at support@ninasmakeup.com with the details and photos of your request.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We only process STORE CREDIT + 10% restocking fee for other approved return reasons, not Nina's Makeup fault. You can always contact us for any return questions at support@ninasmakeup.com.
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Damages and Issues
Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
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Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
When you submit your request and once approved, we’ll provide you with return instructions on how to send the item back to our facility. After it’s inspected and approved, we’ll ship your exchange right out to you. Exchange requests are NOT subject to a restocking fee.
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European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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Refunds
Approved Returns (Non-Defective / Other Reasons)
We can only issue store credit with a 10% restocking fee on the value of the returned item. Please note that refunds to the original form of payment are not available for these types of returns.
If you have any questions about your return or need help with the process, our team is always here to assist.
